At Yusef Lens, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help with our return and refund policy.

Returns

You may return most items within 7 days of receiving your order. To be eligible for a return:

• The item must be unused and in the same condition you received it

• The item must be in its original packaging

• Proof of purchase (receipt or order confirmation) is required

To initiate a return, please contact us at [email protected] with your order details and reason for the return. Our support team will guide you through the process.

Return Shipping

Customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure the item reaches us safely.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7–10 business days through your original method of payment.

Please note:

• Shipping charges (if any) are non-refundable

• We do not issue refunds for items damaged due to misuse or improper handling

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery at [email protected]. We may request photos for verification and offer a replacement or full refund.

Non-Returnable Items

Some products may be marked as final sale or non-returnable and are not eligible for return or refund.

Contact Us

For any questions about returns or refunds, reach out to us at:
[email protected]